Requrie Customer Care Executive STAR POWERZ Human Resources Private Limited

Written By Naomi S on Sunday, March 19, 2017 | 10:00 AM

Experience  : 0 - 5                                                                       Location  :  Hyderabad

Requrie Customer Care Executive STAR POWERZ Human Resources Private Limited

Hiring for a online B2B marketplace

Job Description  :

Primary responsibilities

Greet customers warmely and find out their problem or reason for calling

Handles incoming calls and do outbound calls for prospective customers or clients

Follow communication procedures, guidelines and policies

Generate sales leads & sell products and services.

Meet personal sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits

Tactfully handles confrontational or stressful interactions with the customers.

Assist with placement of orders, refunds, or exchanges.

Take payment information and other pertinent information such as addresses and phone numbers.

Educate customers on deals and promotions the company is offering

Identifying and assessing customers needs to achieve satisfaction

Keep records of customer interactions, process customer accounts and file documents

Build trusting and long term relationships through open and interactive communication
Close out or open call records.

Salary                     :     Call Kasyap on 9494466189

Industry                  :     Courier / Transportation / Freight / Warehousing

Functional Area      :     ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category         :     Back Office/Web/Transaction Processing

Role                         :      Associate/Senior Associate -(NonTechnical)

Keyskills  :

Promotions Customer Care Outbound Calling Sales Primary

Desired Candidate Profile   :

Good organizational, interpersonal, and problem solving skills

Highly motivated and enthusiastic

Ability to work under little or no supervision

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Basic computer skills (word/excel/web)

Familiarity with CRM systems and practices

Languages             :        Hindi, English, Telugu & Tamil (optional)

Company Profile   :

STARPOWERZ Human Resources Private Limited

a online B2B marketplace.

 It is aimed at giving Whole-sellers and retailers, access to various manufacturers/stockist/marketers from all parts of India to which they don't access to right-now.

Also the manufacturers can use the platform to showcase their products and reach customers in new markets across India.

View Contact Details  :

Recruiter Name       :    Mr. Krupal Kasyap

Address                  :    3rd 4th Floor,  Arvy Opp . Shadan College ,  Khairtabad Hyderabad                                                           Telangana , India  500063

Telephone                :     91-9494466189

Reference Id            :      CCVL


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