Looking For Branch Service Partner - Retail Banking For The RedWood Horizon

Written By Naomi S on Wednesday, April 19, 2017 | 10:40 AM


Experience  : 1 - 5                                                                      Location  :  Pune

Job Description  :

Responsible for handling the day-to-day banking functions at the branch, servicing customers, handling queries, complaints and requirements of customers

In-depth knowledge of the teller counter

Send service letters to clients based on details provided by the Relationship Manager

Maintain Customer Database with contact details, address and contact Number

Generate various MIS reports as applicable ( E.g.: Account Opening, Term Deposit Opened Today, Balance Sheet, Stop Payment, Large Cash Transactions , TOD , BJR, Remittances, Deposit & Withdrawal, Foreign Currency Transaction etc)

Verification and checking of account opening forms. Ensuring the customer receives the account opening kit within 4 days

Addressing the needs and requirements of walk in customers and prospective customers.

 To WoW customers by meeting & exceeding their service level expectations with a clear objective of attaining competitive advantage in service

Do need based selling- To be able to successfully probe and understand clients needs & requirements in order to be able to effectively x-sell other Products & Services of the Bank

Maintaining a Query Tracker - On receipt / resolution of a query, an entry needs to be logged, which will be maintained for reporting daily service query/action

Inward/ Outward Entries and Authorization

Client Servicing and new client acquisitions through references/ telecalling

Cash Management Services Collections/ Payments/ MIS

Assist in follow up on recoveries/dues from the customers

Ensure timely escalation of issues impacting business and possible solutions to address the concerns

Assist in new products, processes or systems roll out

Awareness of ISO 9001  :  2000 standards & meet/exceed set quality parameters conforming to the standards

Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets

Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services;

Assist the BSDL/BBL in preparation of any audit related deliverables both internal and external

Salary                  :     Not Disclosed by Recruiter

Industry               :     Banking / Financial Services / Broking

Functional Area   :     Financial Services , Banking , Investments , Insurance

Role Category      :     Retail/Personal Banking

Role                      :     Customer Service Manager


Keyskills  :

Retail Banking Relationship Management Cash Management Services Client Servicing Branch

Banking officer relationship officer teller operations

Desired Candidate Profile  :

? Strong written and verbal communication skills in English, Hindi & one local language

? Fully conversant with MS Office

? Maintain personal discipline (branch timings, attendance, grooming standards etc) in the office

? Excellent networking & interpersonal skills with a passion for client servicing

? Strong decision making and ability to address complex client situations

? Strong Product knowledge Cash and Wealth Management

? Sensitive to issues of confidentially and compliance

? Strong sense of accountability and self-initiative

? Should be open to work for flexi hours

? Awareness on global and financial sectors

? Market knowledge of Basic Retail Banking

? Knowledge of regulatory guidelines will be an added advantage

Education   :

UG     :     Any Graduate - Any Specialization

Company Profile   :

The RedWood Horizon

One of the leading private sector bank in India

ViewContact Details  :

Recruiter Name   :         Ms. Mohini Patil

Address              :         Metro House, Mangaldas Road Unit, 308-309S
                                      No. 471/PN21/8PUNE,Maharashtra,India 411001

Email Address     :         mohinip@redwoodhorizon.com

Telephone            :         91-20-66011120

Reference Id        :         TRH_BSP


Post a Comment

berita unik