Looking For Branch Service Partner - Retail Banking For The RedWood Horizon

Written By Naomi S on Wednesday, April 19, 2017 | 10:40 AM


        

Experience  : 1 - 5                                                                      Location  :  Pune



Job Description  :



Responsible for handling the day-to-day banking functions at the branch, servicing customers, handling queries, complaints and requirements of customers


In-depth knowledge of the teller counter


Send service letters to clients based on details provided by the Relationship Manager


Maintain Customer Database with contact details, address and contact Number


Generate various MIS reports as applicable ( E.g.: Account Opening, Term Deposit Opened Today, Balance Sheet, Stop Payment, Large Cash Transactions , TOD , BJR, Remittances, Deposit & Withdrawal, Foreign Currency Transaction etc)


Verification and checking of account opening forms. Ensuring the customer receives the account opening kit within 4 days


Addressing the needs and requirements of walk in customers and prospective customers.


 To WoW customers by meeting & exceeding their service level expectations with a clear objective of attaining competitive advantage in service


Do need based selling- To be able to successfully probe and understand clients needs & requirements in order to be able to effectively x-sell other Products & Services of the Bank


Maintaining a Query Tracker - On receipt / resolution of a query, an entry needs to be logged, which will be maintained for reporting daily service query/action


Inward/ Outward Entries and Authorization


Client Servicing and new client acquisitions through references/ telecalling


Cash Management Services Collections/ Payments/ MIS


Assist in follow up on recoveries/dues from the customers


Ensure timely escalation of issues impacting business and possible solutions to address the concerns


Assist in new products, processes or systems roll out


Awareness of ISO 9001  :  2000 standards & meet/exceed set quality parameters conforming to the standards


Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets


Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services;


Assist the BSDL/BBL in preparation of any audit related deliverables both internal and external




Salary                  :     Not Disclosed by Recruiter


Industry               :     Banking / Financial Services / Broking


Functional Area   :     Financial Services , Banking , Investments , Insurance


Role Category      :     Retail/Personal Banking


Role                      :     Customer Service Manager




http://www.todaywalkinsinfo.com/




Keyskills  :


Retail Banking Relationship Management Cash Management Services Client Servicing Branch

Banking officer relationship officer teller operations


Desired Candidate Profile  :


? Strong written and verbal communication skills in English, Hindi & one local language


? Fully conversant with MS Office


? Maintain personal discipline (branch timings, attendance, grooming standards etc) in the office


? Excellent networking & interpersonal skills with a passion for client servicing


? Strong decision making and ability to address complex client situations


? Strong Product knowledge Cash and Wealth Management


? Sensitive to issues of confidentially and compliance


? Strong sense of accountability and self-initiative


? Should be open to work for flexi hours


? Awareness on global and financial sectors


? Market knowledge of Basic Retail Banking


? Knowledge of regulatory guidelines will be an added advantage


Education   :


UG     :     Any Graduate - Any Specialization


Company Profile   :


The RedWood Horizon


One of the leading private sector bank in India


ViewContact Details  :


Recruiter Name   :         Ms. Mohini Patil


Address              :         Metro House, Mangaldas Road Unit, 308-309S
                                      No. 471/PN21/8PUNE,Maharashtra,India 411001


Email Address     :         mohinip@redwoodhorizon.com


Telephone            :         91-20-66011120


Reference Id        :         TRH_BSP



0 comments:

Post a Comment

 
berita unik