Looking For Escalation Engineer For Citrix

Written By Naomi S on Friday, April 21, 2017 | 9:50 AM


Experience   :  2 - 5                                                                         Location  :  Bengaluru

Job Description  :

Position Summary

Responsible for the review, qualification and ownership of complex enterprise level support calls submitted for

escalation by Citrix Support Representatives worldwide.

Ownership includes maintaining communications

internally and externally through director level with oversight from senior members of the team throughout the

case resolution process.

The case ownership requires the Escalation Engineer to perform intermediate analysis

of memory dumps / Network traces.

Functional Area  : 

Tech Support

Salary                      :     Not Disclosed by Recruiter

Industry                   :      IT-Software / Software Services

Functional Area      :      IT Hardware, Technical Support, Telecom Engineering

Role Category         :      Telecom

Role                         :      Network Planning Engineer


Keyskills   :

Technical support Case Networking level process Director Complex

Company Profile   :


Citrix Systems, Inc. is an American multinational software company that provides server, application and desktop virtualization, networking, software as a service, and cloud computing technologies.

ViewContact Details  :

Recruiter Name       :   HR

Contact Company    :   Citrix

Reference Id            :    CITRA00588151


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