Looking For Escalation Engineer For Citrix

Written By Naomi S on Friday, April 21, 2017 | 9:50 AM

           

Experience   :  2 - 5                                                                         Location  :  Bengaluru



Job Description  :



Position Summary


Responsible for the review, qualification and ownership of complex enterprise level support calls submitted for


escalation by Citrix Support Representatives worldwide.


Ownership includes maintaining communications


internally and externally through director level with oversight from senior members of the team throughout the


case resolution process.


The case ownership requires the Escalation Engineer to perform intermediate analysis


of memory dumps / Network traces.



Functional Area  : 



Tech Support




Salary                      :     Not Disclosed by Recruiter


Industry                   :      IT-Software / Software Services


Functional Area      :      IT Hardware, Technical Support, Telecom Engineering


Role Category         :      Telecom


Role                         :      Network Planning Engineer





 http://www.todaywalkinsinfo.com/



Keyskills   :


Technical support Case Networking level process Director Complex


Company Profile   :



Citrix


Citrix Systems, Inc. is an American multinational software company that provides server, application and desktop virtualization, networking, software as a service, and cloud computing technologies.



ViewContact Details  :


Recruiter Name       :   HR


Contact Company    :   Citrix


Reference Id            :    CITRA00588151



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