Requried Renewals Sales Administrator For Replicon Software (India) Pvt Ltd

Written By Naomi S on Wednesday, April 19, 2017 | 9:40 AM


Experience : 3 - 6                                                                Location :  Bengaluru

Job Description  :

The Renewal Sales Associate is responsible for negotiation of renewal contracts with Replicon's existing clientele.

Key objectives are maximizing price increase, securing long-term contracts, lead generation on upsell and cross sell and on-time renewal.

 The RSA will have a defined customer base and will be responsible for all aspects of the renewal sales cycle with assigned clients.

The RSA will partner with Account Managers and Customer Success Managers to ensure timely renewal.

Candidates must possess a substantial background in customer service and/or inside sales.

 Successful RSAs will be highly focused on outbound call productivity and will be measured on several productivity standards, including renewal rate price increases.

The candidate will demonstrate strength and
confidence in interpersonal communications and diplomacy which involves a majority of communication through
phone and emails to existing Replicon customers, self-motivation, and the ability to think on ones feet.

 RSAs must
adapt and acquire new skills quickly, and will effectively manage multiple tasks and priorities.

In addition, RSAs will interpret and advise on the relative benefits of Replicon contracts, accurately describe product and service offerings and entitlements, electronic systems options, practices, policies and procedures.

Key Responsibilities  :

Manages renewals process for a defined territory of small to mid-sized customers;

Ensure timely renewals for assigned accounts.

Provides management with performance feedback;

First-line management contact for customer escalations;

Serves as a resource to other organizations for process and policy questions

Assists in key indicator reporting and trend analysis.

Educates customers on e-business practices and any associated contractual implications;

Ensures customer awareness and understanding of the applicable elements of the Support portfolio;

Responsible for meeting productivity requirements on outbound calls for renewals;

Manages exceptions for customers with issues that may delay or inhibit renewals;

Understands the business use of Replicon products, services and future directions

Demonstrated proficiency with e-mail, computers, Word, Excel and Internet

Knowledge of Replicon applications a plus

Good English proficiency, other European Languages is a plus.

Demonstrated ability to meet deadlines

Demonstrated ability to suggest and implement continual improvements

Demonstrated ability to work in collaboration with others to achieve goals

Salary                   :     Not Disclosed by Recruiter

Industry                :      IT-Software / Software Services

Functional Area    :      ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category       :      Voice

Role                      :       Associate / Senior Associate - ( Non Technical )

Keyskills  :

Customer Servicerenewalslicensecontractservice renewalwarranty renewalmaintenance renewalafter sales renewal

Desired Candidate Profile  :

3-5 years sales / renewals experience in a B2B/B2C environment handling international customers.

Excellent communication skills / active listening skills

Passion for sales, customer handling and target oriented.

Ability to multi-task in a fast paced environment.

Time management skills.

 Must be willing to work in NA shifts

Company Profile  :

Replicon Software (India) Pvt Ltd

Replicon is the leading provider of cloud time tracking applications.

 We provide unprecedented visibility into time, resource, and project data along with embedded reporting for real-time analytics.

 Replicon helps customers reduce compliance risk, keep costs down, and provide greater insight into business performance.

 Replicon’s award-winning products are delivered 100% in the cloud on a single platform.

 They are simple and hassle-free to trial, buy, deploy, and use.

 Replicon is a global company with employees in Australia, Canada, India, UK, and US.

ViewContact Details  :

Recruiter Name         :     HR

Contact Company     :    Replicon Software (India) Pvt Ltd

Telephone                 :    91-80-40130444

Email                        :

Address                    :  Mantri Commercio - Tower B, 5th Floor, Marathahalli Outer Ring Road,                                           Devarabisanahalli, Bellandur Post

Website                     :      Click here to apply


Post a Comment

berita unik