Hiring Technical Support Voice @ Deloitte In Hyderabad

Written By Naomi S on Thursday, June 15, 2017 | 10:10 AM

           

Experience  : 1 - 4                                                                       Location  : Hyderabad



Job Description  :


Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.


Analyze and resolve incidents and service requests regarding use of application software or
hardware.


Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.


Should have basic knowledge about computer software and hardware.


Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.


Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and p


Easily grasp and communicate complex ideas.


Excellent problem solving skills.


Knowledge of MS Office 2010, 2013 including Outlook.


Knowledge of computer hardware and software.


Knowledge of Operating Systems like Windows XP, Vista, 7 and 8.




Salary                   :     Not Disclosed by Recruiter


Industry                :     BPO / Call Centre / ITES


Functional Area    :    ITES, BPO, KPO, LPO, Customer Service, Operations


Role Category       :     Voice


Role                       :     Associate/Senior Associate - ( Technical )


 http://www.todaywalkinsinfo.com/


Keyskills    :


Email Phone Outlook Application Software XPVista Windows Operating Systems


Company Profile     :


Ecentric Solutions Pvt. Ltd.


* eCentric Solutions Pvt. Ltd is part of Paradigm Group.


* eCentric is a CMM level 5 certified company and ISO 9001 Certified company


* Paradigm is a multifaceted group with wide ranging business interests.


With a global presence and affiliation with some of the most prolific organizations today, the Group is a shining example of entrepreneurship and dynamism.


* The IT businesses spread across USA, Canada India and Africa. These entrepreneurial ventures took root in 1998 in Columbia, Maryland.


 In India Hyderabad, New Delhi and Visakhapatnam,


* Paradigm Infotech Inc. is a niche mid-sized IT company with $115 Million USD revenue.


* Paradigm IT Group has more than two thousand Associates all over the world delivering solutions to State Governments, Fortune 500 companies like Medidata, KRONOS and GE Health Care



ViewContact Details    : 



Recruiter Name        :     Pavani Madishetty


Contact Company     :     Ecentric Solutions Pvt. Ltd.


Telephone                  :     04046446062


Email                         :     pavani.m@ecentrichr.com


Address                      :    1st Floor, Innovative House, 6-3-663/G/4, Panjagutta


Website                      :    Click here to apply


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